In fact, I dread Shell. I would never goto a Shell station, had it not been due to the Shell fuel card lock-in, thanks to my employer. I have had countless fraudulent attempts on me by Shell Pump at Askari 4 (Rashid Minhas Road), and other Shell pumps haven't been better either.
A typical fuel filling session goes as follows: The pump attendant first ensures that your car is parked such that you can't see the meter. The next thing you have to do is to get out of the car to see the meter (failure to do so means you get duped because the meter is not reset). The next thing is to make sure that the filling is not stopped in the middle. The most common fraud is to stop it, and then restart to fill to your demand; the pump attendant then claims that he had reset before starting off again---sometimes filling more than 45 liters in a 30 liter tank!
Finally, when you have rightfully defended against all frauds, the final phase is to make sure that when you give the fuel card, Shell guys do not overcharge. For this, you have to go to the card machine and supervise machine operations; otherwise, if you detect it later, the person manning the machine will put the blame on you that you had asked him to overcharge!
A simple petrol filling session can be so adventurous in this country!
I have made limited attempts to contact someone from Shell but couldn't find any useful contact with authority there. I also tried sending the same to Letters to the Editor section of dawn.com but to no avail. If someone can take this to the right person, I shall be obliged.